Electronic Comment Card
Arrival:
Departure:
Adults:
Children:

How well did we meet your expectations?

Service

Advance Reservation Contact
Exceeded
Met
Below
 
Accurate, Prompt Check-in
Exceeded
Met
Below
 
Accurate, Prompt Check-Out
Exceeded
Met
Below
 
Front Desk Staff
Exceeded
Met
Below
 
Bell Staff Services
Exceeded
Met
Below
 
Concierge / Guest Services
Exceeded
Met
Below
 
Kids Klub
Exceeded
Met
Below
 
Telephone Services
Exceeded
Met
Below
 
 

Guest Suites

General Appearance
Exceeded
Met
Below
 
Overall Cleanliness
Exceeded
Met
Below
 
Condition of Suite / Furnishings
Exceeded
Met
Below
 
Adequate Supplies / Equipment
Exceeded
Met
Below
 
Daily Housekeeping
Exceeded
Met
Below
 
Response to Special Requests
Exceeded
Met
Below
 
Ground Appearance
Exceeded
Met
Below
 
 

For which purpose were you at The Resort?

Vacation
Conference
Other
 
 

How did you choose The Resort?

Travel Agent
Magazine (Name)
Conference
Referral
Previous Visit
Website
 
 

What did you enjoy most about your stay?

 
 

If any members of our staff were especially helpful to you, please note their names:

 
 

What services or amenities would you like to see at The Resort which are not presently available? Please include any suggestions to enhance our current green practices.

 
 

Food & Beverage

SANDS POINTE

Breakfast

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

Lunch

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

Dinner

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

SPIKE 'N TEES

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

BAREFOOTS BAR & GRILLE

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

THE GRILLE AT HARBOURSIDE

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

PORTOFINO RISTORANTI AND BAR

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

SUITE SERVICE

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 

BANQUET SERVICE

Food
Exceeded
Met
Below
 
Service
Exceeded
Met
Below
 
 

Did the food and beverage establishments provide the type of menu you expected?

Yes
No
 
 

What should be added/changed?

 
 

Recreational Facilities

ISLANDSIDE GOLF

Pro Shop Personnel
Exceeded
Met
Below
 
Lessons
Exceeded
Met
Below
 
Condition of Course
Exceeded
Met
Below
 

GOLF INSTRUCTION

Pro Shop Personnel
Exceeded
Met
Below
 
Lessons
Exceeded
Met
Below
 
Equipment
Exceeded
Met
Below
 

HARBOURSIDE GOLF

Pro Shop Personnel
Exceeded
Met
Below
 
Lessons
Exceeded
Met
Below
 
Condition of Course
Exceeded
Met
Below
 

TENNIS

Pro Shop Personnel
Exceeded
Met
Below
 
Lessons
Exceeded
Met
Below
 
Condition of Courts
Exceeded
Met
Below
 

SPA SERVICES

Massage
Exceeded
Met
Below
 
Facial
Exceeded
Met
Below
 
Body Treatment
Exceeded
Met
Below
 

THE FITNESS CENTRE

Personnel
Exceeded
Met
Below
 
Equipment
Exceeded
Met
Below
 
Classes
Exceeded
Met
Below
 

POOL AREA

Personnel
Exceeded
Met
Below
 
Condition of Pool Area
Exceeded
Met
Below
 

BEACH SERVICES

Personnel
Exceeded
Met
Below
 
Condition of Beach
Exceeded
Met
Below
Equipment/Activities
Exceeded
Met
Below
 
 

Was there anything disappointing during your stay?

 
Did you report the problem?
Yes
No
Was the problem resolved to your satisfaction?
Yes
No
 
 
Name*
Address *
Company
Email Address:
City
State/Prov.
Zip
Country
Telephone
 

Would you like to receive details on packages and special events via e-mail?

Yes
 
Dates of Stay:
Suite Number:

Please send information about The Resort regarding:

Long Term Vacation Rentals
Conference Brochure
Wedding Services